Refund and Returns Policy
Last Updated: October 4, 2026
At Titan Roofing, we value our customers and want you to be satisfied with our roofing services and products. If you are not completely satisfied, please contact us so we can review your request and determine an appropriate solution in accordance with our agreements and applicable laws.
1. Returns
If you purchased roofing materials or products from Titan Roofing that are eligible for a return, you may request a return within 30 days of purchase or delivery, unless otherwise stated in your contract, quotation, or at the time of purchase.
Returned products must generally be:
Unused and in their original condition.
Returned with original packaging and accessories, where applicable.
Free from damage caused by misuse, improper storage, or handling.
Accompanied by proof of purchase, an invoice, or order information.
Certain products, custom orders, and roofing services may have different return conditions.
2. Non-Returnable Items and Services
Some purchases or services may not be eligible for return or refund, including:
Roofing installation, repair, or other services that have already been fully performed in accordance with the applicable agreement.
Custom-cut, specially ordered, or made-to-order roofing materials.
Products that have been used, installed, damaged, or altered after delivery, except where applicable law provides otherwise.
Products or services identified as non-refundable at the time of purchase, where legally permitted.
Materials specially purchased for a customer’s project that cannot reasonably be returned to the supplier.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
3. How to Request a Return or Refund
To request a return or refund, please contact Titan Roofing and provide:
Your name and contact information.
Your invoice, contract, or order number, if applicable.
Details of the roofing product or service.
The reason for your request.
Photos or other supporting information if materials are damaged, defective, or the work does not meet the agreed requirements.
Please contact us before returning any materials so we can provide appropriate instructions.
4. Refunds
Once your return or refund request has been reviewed, we will notify you of the outcome.
If your refund is approved, the applicable amount will be returned using the original payment method where possible.
Refund processing times may vary depending on your bank, card issuer, or payment provider.
Original delivery, labor, installation, removal, or other service-related fees may not be refundable where services have been properly performed or costs have already been incurred, except where required by applicable law or where the issue was caused by Titan Roofing.
Any refund relating to a roofing project may also be subject to the applicable contract, quotation, or service agreement.
5. Damaged, Defective, or Incorrect Materials
If you receive damaged, defective, or incorrect roofing materials, please contact Titan Roofing as soon as possible.
We may request photographs, invoices, or additional information to help us investigate the issue.
If the problem is confirmed, Titan Roofing may, as appropriate and subject to applicable law, arrange a replacement, repair, refund, or another suitable resolution.
6. Roofing Work and Service Concerns
If you are dissatisfied with roofing installation, repairs, replacement, or other work performed by Titan Roofing, please contact us promptly and describe your concerns.
Where appropriate, we may arrange an inspection to assess the issue and determine whether corrective work, repairs, or another resolution is warranted under the applicable agreement or warranty.
Customers should not undertake significant corrective work at their own expense without first contacting Titan Roofing, unless immediate action is reasonably necessary to protect people or prevent further property damage.
Nothing in this section restricts rights or remedies available under applicable law.
7. Return of Roofing Materials
Unless otherwise required by law or agreed in writing, customers may be responsible for returning eligible materials and covering associated return transportation costs.
Materials should be safely packaged and protected against further damage during return.
Installed, custom-made, or specially ordered materials may be subject to additional return restrictions, supplier conditions, or restocking charges where permitted by law.
Please obtain return instructions from Titan Roofing before arranging transportation or returning materials.
8. Exchanges
If you would like to exchange eligible roofing materials or products, please contact Titan Roofing before returning them.
Exchanges are subject to product availability, compatibility, supplier conditions, and any applicable price differences.
If the requested replacement is unavailable, we may discuss an alternative product or another appropriate resolution.
9. Late or Missing Refunds
If your refund has been approved but you have not received it, please first check with your bank or payment provider.
If the refund remains outstanding after the applicable processing period, contact Titan Roofing and we will assist you in checking its status.
10. Changes to This Policy
Titan Roofing may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
Changes will not remove rights that customers have under applicable law.
11. Contact Titan Roofing
If you have questions about our Refund and Returns Policy or would like to request a return or refund, please contact us:
Titan Roofing
Address: 123 Example Road, New York, NY 12345
Email: email@example.com
Phone: (555) 555-5555